Refund & Cancellation Policy
Last updated: October 2026
Vizloft's core listing (a product page, a followed link to your website and a place in our sitemap) is free and has nothing to refund. This policy covers the Builder Pro subscription and Atlas Boat bookings. Payments are processed by Dodo Payments, our merchant of record, so your checkout, receipt and card statement come from Dodo Payments. Prices are in US dollars and include any applicable taxes.
Builder Pro subscriptions
Builder Pro is a monthly subscription that renews automatically until you cancel. You can cancel anytime from your dashboard; Pro stays on until the end of the month you have already paid for, and you will not be charged again. No partial-month refunds are issued for unused time. Your listings, analytics history and saved data are never deleted when a subscription ends.
If you were charged for a renewal you had already cancelled, or charged twice for the same period, contact us within 7 days and we'll refund the extra charge in full.
Atlas Boats
An Atlas Boat is a one-time payment for seven days of placement in one Atlas ocean. You can cancel for a full refund any time before the placement starts. Once it has started, the service has been delivered and the payment is non-refundable. If your chosen dates were taken by the time your payment completed, we refund it automatically.
Technical issues
If a payment was deducted but the corresponding feature never activated due to an error on our end, contact us within 7 days and we'll refund it in full.
How refunds are issued
Approved refunds are issued back to the original payment method through Dodo Payments, typically within 5 to 10 business days.
Contact
For any refund or cancellation request, email [email protected] with your listing name and payment details.